Carla Massey

Carla is the captain of the good ship Hot Tubs Oxfordshire. Under her leadership, the company has grown from a small startup to a multi-award-winning success story and the highest-rated provider of hot tubs and saunas in Oxfordshire and surrounding counties. Carla’s background in social care, and her experiences working with at-risk families, have instilled in her a deep-seated devotion to helping people and improving their well-being. Though most of her time is now spent working behind the scenes of the business, you can still find her in the showroom doing what she does best – connecting with customers and the team.

Kenny Massey

Kenny started as a Hot Tub Technician at a local company in 2009. Very quickly, it became clear that he was just as adept at engaging with customers as he was at easily fixing all sorts of hot tub issues. So, after five years of employment, he decided to stop putting off becoming his own boss. Together with his wife Carla, they embarked on an exciting journey of establishing their own hot tub company. Today, Kenny is the Operations Director and spends most of his time off the road and behind the scenes at the company. He has come a long way since his technician days, but he’s still at his happiest in conversation with cutomers or with his hands inside a spa diagnosing and repairing.

Lorraine Verney

Lorraine made history in 2020 by becoming our first-ever employee. Her primary duties include overseeing the showroom and ensuring that daily operations run smoothly. With extensive administrative expertise, she is an invaluable member of the team. You’ll usually find Lorraine in the showroom, keeping everything organized and ensuring that all systems are operating as they should. Lorraine plays a vital role in managing the administrative and accounting aspects of the company.

Barry Nutt

Initially, Barry and Team HTO crossed paths on a joint garden project. After leaving the landscaper’s life behind, Barry is now an integral part of the team. He has amassed a vast amount of knowledge across all the operations of the business and takes pride in his diverse skill set. He’s also quite particular about his coffee. When he’s not working on maintenance, service or repairs, you can usually find him on-site installing a spa or sauna to the delight of a customer (all of whom think he is quite charming).

Natalie Lapierre

It’s Natalie’s job to make sure our customers get the best out of us. Having spent most of her adult life in sales for an array of sectors (including food, travel, and even the NHS), Nat is just good with people. She’ll happily tell you that she loves to talk, but her real talent is listening. A good proportion of our delighted customers are down to Nat’s innate ability to connect with people and understand their wants and needs (and the difference between the two). She also knows far more than she cares to admit to about Las Vegas, and never says no to a cup of tea.

Ross Owen

Ross is our newest addition to the team. Since November 2023, Ross has been quickly learning the ropes and taking on the role of servicing hot tubs and swim spas. He’s also fantastic at looking after our regular maintenance clients, which is a big part of his responsibilities. Keep an eye out for Ross as he often lends a hand during installations and relocations.

Noodle

Our mascot and muse, Noodle does pretty much nothing useful at the company. But we love him nonetheless. And he loves anyone with treats.

Chris Hands

Chris is responsible for telling Hot Tubs Oxfordshire’s story. Originally a photographer, Chris’s (frankly mental) Photoshop skills led him to graphic design, which segued into website design, and before long he found himself in the digital marketing world. After a long spell working at one of Oxfordshire’s top agencies, Chris met Carla and came to work for HTO where he tends the website, takes photographs, makes excellent coffee, and owns the real plants in the showroom.

Dan Heath

Dan is a great Technician. He makes the install and warrenty process amazing.

Lisa Nicholls