Virtual Tour of Hot Tubs Oxfordshire
OUR STORY
We’re a family business who strive to offer world-class products, with first-class customer service.
Over the years our company has grown, from an independent service & repairs company to now the largest premium showroom in the area!
We are a trusted hot tub and swim spa company who strive to put our customers at the forefront of our business. We have met industry leading criteria to gain WhatSpa? professional status! This accreditation acknowledges hot tub retailers that demonstrate best-in-class credentials so we’re pretty proud to display this badge in our
showroom.
Our expertise will make purchasing a hot tub or swim spa simple. We are there every step of the way from purchasing to ownership, from installation to advice. You are in safe hands with us at Hot Tubs Oxfordshire!
We’re here 7 days a week, so you can pick the best time to come and see a large selection of high-quality American hot tubs. We’re proud to be partnered with leading American hot tub and swim spa manufacturers: Marquis Spas & American Whirlpool. Both of which are widely accepted as the world’s leading hot tub manufacturers with an emphasis on quality, efficiency, and luxury.
Our Showroom has its own free customer parking and is easily accessed on the ring road of Bicester. The coffee machine is always on so feel free to pop in and see us!
OUR MISSION
From the beginning, we’ve been focused on delivering the highest standards in everything we do – from partnering with the best manufactures in the USA offering our customers exceptional products, outstanding aftercare and peace of mind with industry leading warranties. We are proud to offer the ultimate service, and be a one stop shop for all hot tub requirements, providing longevity and building long standing relationships with our customers.
As a family run business, we strive to give the personal, non-pushy friendly approach. We invest time in our customers to ensure they get the products right for them.
our philosophy
That’s why it’s more crucial than ever to make time to unwind and reward yourself with a rejuvenating Hot Tub or SwimSpa to restore vitality. We’re confident there’s a model to suit every lifestyle whether you fancy sharing that blissful serenity with friends, relaxing peacefully on your own or adding a place in your home for family connection & fun.
OUR promise
Our highly experienced experts are not only adept at recommending the best model for you personally, but they’re also genuinely good listeners giving you peace of mind that every single aspect of the process is thoroughly considered and tailored to suit you.
OXFORDSHIRE’S NUMBER ONE CHOICE
OUR PEOPLE
CARLA Massey
CO-FOUNDER & MANAGING DIRECTOR
Kenny Massey
CO-FOUNDER & OPERATIONS DIRECTOR
Lorraine Verney
Showroom Manager
barry Nut
HOT TUB Engineer
lorraine Lapierre
Sales & Aftercare Manager
Phil Verney
Operations Manager
Ross Owen
HOT TUB Valeter
Noodle
Company Canine
Chris Hands
Marketing Head
Carla Massey
Co-Founder & Managing Director
Carla is the captain of the good ship Hot Tubs Oxfordshire. Under her leadership, the company has grown from a small startup to a multi-award-winning success story and the highest-rated provider of hot tubs and saunas in Oxfordshire and surrounding counties.
Carla’s background in social care, and her experiences working with at-risk families, have instilled in her a deep-seated devotion to helping people and improving their well-being. Though most of her time is now spent working behind the scenes of the business, you can still find her in the showroom doing what she does best – connecting with customers and the team.
Kevin Massey
Co-Founder & Operations Director
Kenny started as a Hot Tub Technician at a local company in 2009. Very quickly, it became clear that he was just as adept at engaging with customers as he was at easily fixing all sorts of hot tub issues. So, after five years of employment, he decided to stop putting off becoming his own boss. Together with his wife Carla, they embarked on an exciting journey of establishing their own hot tub company.
Today, Kenny is the Operations Director and spends most of his time off the road and behind the scenes at the company. He has come a long way since his technician days, but he’s still at his happiest in conversation with cutomers or with his hands inside a spa diagnosing and repairing.
Lorraine Verney
Showroom Manager
Lorraine made history in 2020 by becoming our first-ever employee. Her primary duties include overseeing the showroom and ensuring that daily operations run smoothly. With extensive administrative expertise, she is an invaluable member of the team. You’ll usually find Lorraine in the showroom, keeping everything organized and ensuring that all systems are operating as they should.
Lorraine plays a vital role in managing the administrative and accounting aspects of the company.
Barry Nut
Hot Tub Engineer
Initially, Barry and Team HTO crossed paths on a joint garden project. After leaving the landscaper’s life behind, Barry is now an integral part of the team. He has amassed a vast amount of knowledge across all the operations of the business and takes pride in his diverse skill set. He’s also quite particular about his coffee.
When he’s not working on maintenance, service or repairs, you can usually find him on-site installing a spa or sauna to the delight of a customer (all of whom think he is quite charming).
Natalie Lapierre
Sales & Aftecare Manager
It’s Natalie’s job to make sure our customers get the best out of us.
Having spent most of her adult life in sales for an array of sectors (including food, travel, and even the NHS), Nat is just good with people.
She’ll happily tell you that she loves to talk, but her real talent is listening. A good proportion of our delighted customers are down to Nat’s innate ability to connect with people and understand their wants and needs (and the difference between the two).
She also knows far more than she cares to admit to about Las Vegas, and never says no to a cup of tea.
Phil Verney
Operations Manager
Today, he serves as the Operations Manager, leading the Operations Team in all aspects of the business.
Ross Owen
Hot Tub Valeter
Ross is our newest addition to the team. Since November 2023, Ross has been quickly learning the ropes and taking on the role of servicing hot tubs and swim spas. He’s also fantastic at looking after our regular maintenance clients, which is a big part of his responsibilities. Keep an eye out for Ross as he often lends a hand during installations and relocations.
Noodle
Company Canine
Our mascot and muse, Noodle does pretty much nothing useful at the company. But we love him nonetheless.
And he loves anyone with treats.
Chirs Hands
Marketing Head
Chris is responsible for telling Hot Tubs Oxfordshire’s story.
Originally a photographer, Chris’s (frankly mental) Photoshop skills led him to graphic design, which segued into website design, and before long he found himself in the digital marketing world.
After a long spell working at one of Oxfordshire’s top agencies, Chris met Carla and came to work for HTO where he tends the website, takes photographs, makes excellent coffee, and owns the real plants in the showroom.
why people choose hot tubs Oxfordshire
expert advice
Our team have been in the hot tub industry for over 14 years, so we certainly know our stuff! You’ll always get professional, reliable advice that you can count on.